Refund & cancellation policy

Last updated: 30 September 2026

Every Talora book is made specially for your child, so we explain here exactly when you can get your money back.

Delivery

Your book is a digital PDF, so nothing is shipped. It is created as soon as your payment is confirmed and is usually ready within 10 to 15 minutes. We email you when it is ready, and you can read and download it any time from My Profile → Your books.

Before you pay

Previewing the personalized cover is free. Please check the name, age and cover before paying.

Full refund

• Your book could not be created. If generation fails and retrying does not complete your book, we refund the full amount.
• You were charged twice for the same book: we refund the duplicate payment.
• Your book was not delivered within 24 hours of payment and we cannot fix it.

Not refundable

Once a book has been created and delivered, it cannot be returned, because it is a personalized digital product. If a page has a clear problem (for example a spelling mistake or a visibly broken illustration), write to us within 7 days and we will recreate that page or book at no cost.

Cancelling an order

You can cancel before paying by simply not completing checkout. Orders cannot be cancelled after payment, because your book starts being made straight away.

Failed payments

If money left your account but the payment failed, or no book was started, the amount is returned to you automatically by Razorpay and your bank, usually within 5 to 7 working days. If it has not arrived after that, write to us with your payment ID and we will help.

How refunds are paid

Refunds go back to the original payment method through Razorpay. They are issued within 7 working days of approval; your bank may take a further 5 to 7 working days to show them.

How to ask

Email order@taloralab.in with your account email and the book's title, found under My Profile → Your books.

Questions? Write to order@taloralab.in.